Tikabuy commits to eliminating any of your worries during international online shopping. To ensure your items can be received smoothly, we will have corresponding processing standards to deal with the items that arrive. E-commerce platforms, such as Taobao, may have illegal commercial phenomenon, so please be aware of shopping on it. The following special circumstances will be seen as you have agreed and prepared the subsequent operations. If you have any questions when submitting orders, please contact customer service.
1. Sensitive products
Contain essential oil, care solution, lubricants, batteries, glue, and other sensitive items, to guarantee your delivery, we will take them out for you.
2. The customs policy
Items containing imitation brands, a large volume of liquid or powders, electrical products, etc. may be restricted by the customs policy, where there are certain risks to send them. If the consequences are caused by the above risks, Citygobuy is not responsible for customs clearance and related legal responsibility.
3. Can't be professionally inspected.
If you buy electric equipment, brand & limitation brand items, tickets, cards, etc., we cannot inspect the items professionally (i.e. quality, authenticity, completeness, etc.). The inspector can only check whether the items' appearance is in sound condition or accessories complete, but can't turn on the equipment to check the quality.
4. Fragile items
Contained ceramics & glass products, irregular shape items (wipers, automatic damper, etc.), items during delivery may cause abrasion, broken, please be cautious to purchase. We guarantee the completeness of the items before delivery, but if such items are damaged during delivery, and logistics have categorized them as fragile, you need to bear the resulting loss caused by the above situation.
5. Customized products
If you submit orders as customized items, we suggest you negotiate with the seller directly so that your requirements would be met. After the successful negotiations, you need to provide us with the number, information, or signs of Wangwang chatting with the seller. We cannot do a professional inspection for these items, so you need to bear the resulting loss caused by the above situation.
6. Deposit order
Due to the regulation of Taobao sellers, a deposit order cannot be canceled once the order has been placed, and meanwhile, you have to follow up on the seller's issued information and clear the outstanding balance. Then after that, the items could be delivered. If the outstanding balance cannot be cleared within a certain time, the deposit will not be returned.
7. Sellers with poor credit
We suggest you choose the well-reputed store that has more than three hearts and has a Taobao guarantee. If the seller's credit is low, and there is no guarantee paid, there might be bothersome situations, such as false delivery, no delivery, no after-sale service, and no rights protection. You need to bear the resulting loss caused by the above risks.
8."CD" and "Handmade" products:
Due to the high collectible value of "CD" and "handmade" products, in order to preserve the integrity of the user's collection, the inspection standard for such goods does not involve dismantling the plastic sealing for inspection. Only a visual check for exterior damage is conducted, as specific verification of interior details is not feasible. Any resulting risks are to be assumed by you.
If your orders have the risks mentioned above, we will acknowledge that you have read and accepted the above terms and conditions, please be sure to read them carefully. Interpretation right is reserved by Tikabuy.